Privacy Policy

This Privacy Policy describes how our bicycle rental service collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR).

1. Information We Collect

Personal Information

When you use our bicycle rental services, we may collect the following types of personal information:

• Full name and contact details (email address, phone number)
• Physical address and identification documents
• Payment information and billing details
• Rental history and preferences
• Emergency contact information
• Age verification and driver's license information

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies
• Location data (with your consent)

2. How We Use Your Information

Your information is used for the following purposes:

• Processing rental bookings and managing reservations
• Verifying identity and age requirements
• Processing payments and maintaining financial records
• Providing customer support and communication
• Ensuring bicycle safety and maintenance tracking
• Improving our services and website functionality
• Complying with legal obligations and safety requirements
• Preventing fraud and unauthorized use

3. Data Protection and Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures
• Physical security of our facilities and equipment

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Rental records are typically maintained for accounting and safety purposes for a period of seven years.

4. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With payment processors for secure transaction handling
• With insurance providers for coverage purposes
• With law enforcement when legally required
• With service providers who assist in our operations under strict confidentiality agreements

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and provide personalized services. You can control cookie settings through your browser preferences. Essential cookies are necessary for website functionality, while optional cookies help us improve our services.

7. International Data Transfers

If we transfer your data outside the European Economic Area, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or direct communication.

10. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity for providing rental services
• Legal obligations for safety and financial compliance
• Legitimate interests in operating our business
• Your explicit consent where applicable